Size & Fit
What does "One Size" mean?
Many Luxury LAP pieces are cut generously or made in fabric that gives, so a single size genuinely fits a range of bodies. Wherever a piece is One Size, we tell you exactly which sizes it suits — for example, One Size | Recommended Fit: M–XL. If your usual size sits inside that range, it will fit you.
How do I know something will fit me?
Every product page lists the garment's bust, waist and length in inches, along with its fit and how much the fabric stretches. The most reliable method is to lay a similar piece you already own flat, measure it, and compare. Our Size Guide also carries standard body measurements.
What is the difference between Fit and Stretch?
Fit describes the cut — slim, regular, relaxed or oversized. Stretch describes how much the fabric gives, from No Stretch through Low and Medium to High Stretch.
What sizes do you carry?
XS to 5XL. Our Plus Size range is cut for the body rather than scaled up from a smaller pattern.
I am between sizes. What should I do?
Message us on WhatsApp at +91 84486 68864 with your measurements and the piece you are considering. We would far rather help you choose correctly than decline an exchange later.
Ordering
How do I place an order?
Choose your size, add to bag and check out. You can also use Buy Now to go straight to payment.
What payment methods do you accept?
UPI, credit card, debit card and net banking, all handled securely by Razorpay. We do not see or store your card details.
Are prices inclusive of GST?
Yes. Every price shown includes GST. Shipping, where it applies, is added at checkout before you pay.
How do I use a discount code?
Enter it in the Discount code box at checkout and the reduction applies before payment. One code per order.
Can I change or cancel my order?
Message us on WhatsApp as soon as possible. We can cancel your order for a full refund as long as it has not been dispatched — and we dispatch within 1–2 working days. Once dispatched, an order cannot be cancelled.
Shipping
Where do you deliver?
Across India. We do not ship internationally at present.
How long will my order take?
Dispatched within 1–2 working days. After dispatch, delivery takes 3–5 working days to most cities and 5–7 working days to remote locations. Our courier makes two delivery attempts; if both fail the parcel returns to us and re-dispatch is chargeable.
What does shipping cost?
Free on orders of ₹1,999 and above. Below that, ₹99. Express delivery is ₹150 and is available on eligible pin codes only — it is not available for remote locations, and will simply not appear at checkout if your pin code is outside the express network.
Can I track my order?
Yes. You will receive an email the moment your order is dispatched, carrying your tracking link.
Exchanges
Can I return a piece if I change my mind?
No. We are exchange only. We do not accept returns and do not issue refunds for change of mind, fit, size or colour preference. This is why we publish full measurements and answer size questions personally — please ask before you order.
How does an exchange work?
Message us on WhatsApp within 7 days of delivery with your order number and a photo of the piece with its tags attached. The piece must be unworn, unwashed, unaltered, with tags intact and in its original packaging. Your first exchange on an order is free — we arrange the pickup. Any further exchange on the same order is paid by you. Once we receive and inspect the piece, we dispatch your exchange within 2 working days. Exchanges depend on stock; if your size is unavailable we offer store credit valid for one year.
Are sale items exchangeable?
No. Items bought on Sale or with a discount code cannot be exchanged.
What if my piece arrives damaged or is the wrong item?
We will put it right at our cost — but you must record a clear, continuous unboxing video showing the sealed parcel before it is opened, and send it to us on WhatsApp within 24 hours of delivery. Without that video we cannot raise the claim with our courier partner. Once verified, you may choose a replacement, an alternative of the same value, or a refund.
Product Care
How should I care for my pieces?
Care instructions are listed on every product page and differ by fabric. As a general rule: wash delicate fabrics by hand, wash separately the first time, and dry in shade rather than direct sun, which is what fades colour.
Are the colours on screen accurate?
We photograph in natural light and keep editing to a minimum, but screens vary. If exact shade matters to you, message us on WhatsApp and we will describe it honestly.
Still Need Help?
How do I reach you?
WhatsApp is fastest — +91 84486 68864. You can also write to shopluxurylap@gmail.com, or visit the store at C-155, Central Market, Lajpat Nagar II, New Delhi, open Tuesday to Sunday, 11:30 am to 9:00 pm.